We dredged up those moments of silence. This is what we found.
There was only a glint of kindness, no bad intentions and a warmth of presence that communicated a comfortable friendliness.
So next time we walk into an enormous warehouse, speak to a customer service team or to encourage a hefty executive to be bold, outrageously new and pioneering, we will get ready to smile, to laugh and to cry tears of playful joy.